Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

$7.95 Flat rate on orders up to $49.  Free shipping on orders above $49.  Our $30 p/m Subscription Chocolate Concierge also has free shipping Australia Wide.

Which payment methods are accepted in the Online Shop?

We use eWay and accepts Master and Visa Credit Cards.

How long will delivery take?

2-5 Working days by Fastway Couriers.

How secure is shopping in the Online Shop? Is my data protected?

No credit card details are stored with Origin Chocolate or on Origin Chocolate’s website. All credit card details including saved credit card tokens are stored with eWay. An SSL certificate protects our entire site and we also have an extra layer of security from Sucuri so that you can shop with confidence.

What exactly happens after ordering?

After confirming payment we will process the order and ship the goods.

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